Customer Support

Portland, Maine Terminal

Address:12 Ocean Gateway Pier
Portland ME
04101 USA

Phone:207-417-7050

Hours:
May 1-31:
Mon-Fri 9:00am – 5:00pm

June 1-Oct 8:
Daily 9:00am – 5:00pm

Yarmouth, Nova Scotia Terminal

Address:58 Water Street
Yarmouth, NS
B5A 1L3 Canada

Phone:902-742-6800

Hours:May 1 – 20: Open from 8:00am – 4:00pm, daily.
May 21 – Oct 15: Open daily.
Sailing Days: 6:00am – 10:00pm
Non Sailing Days: 8:00am – 8:00pm

Saint John, New Brunswick Terminal

Address:170 Digby Ferry Road
Saint John, New Brunswick
E2M 0B2

Phone:506-649-7777

Fax:506-649-7708

Hours:Winter/Spring 6:30am – 7:30pm
Summer 6:30am – 8:30pm

Digby, Nova Scotia Terminal

Address:680 Shore Road
Digby, Nova Scotia
B0V 1A0

Phone:902-245-2116

Fax:902-245-5360

Hours: Winter hours: 7:30am to 5:30pm

Spring Hours: Mid May to June 7:00am – 5:30pm

Summer Hours: June to Mid Sept 7:00am – 9:00pm

Wood Islands, PEI Terminal

Address:23 Service Road, Wood Islands
Prince Edward Island
C0A 1B0

Phone: 902.962.2016

Fax: 902.962.4429

 

Hours:Winter office hours (off season) Dec 21 to April 30Monday to Friday 8:00am –4:00pm

May 1st to Dec 20th (operating season): Operational Building open between 1:30am –12:00pm

Caribou, Nova Scotia Terminal

Address:3722 Highway 106, Caribou,
Nova Scotia B0K 1H0

Phone: 902.485.6580

Fax: 902.485.4394

Hours:Winter office hours (off season) Dec 21 to April 30Monday to Friday 8:00am –4:00pm

May 1st to Dec 20th – 7:00am to departure time of last crossing (depending on operating schedule)

  • Contact Us

Frequently Asked Questions

View Full FAQ

When does the ferry leave?

What if my crossing is cancelled?

In event of a cancelled crossing, Bay Ferries will send you an email advisory and options on how to rebook or cancel your reservations.

If you have not provided us with an email address, our agents will attempt to call you as soon as possible.

When in doubt, please call our contact center or terminals – they will be able to advise you of service interruptions and help you rebook/cancel.

Frequently Asked Questions

View Full FAQ

When does the ferry leave?

What if my crossing is cancelled?

In event of a cancelled crossing, Bay Ferries will send you an email advisory and options on how to rebook or cancel your reservations.

If you have not provided us with an email address, our agents will attempt to call you as soon as possible.

When in doubt, please call our contact center or terminals – they will be able to advise you of service interruptions and help you rebook/cancel.

Frequently Asked Questions

View Full FAQ

When does the ferry leave?

What if my crossing is cancelled?

In event of a cancelled crossing, Bay Ferries will send you an email advisory and options on how to rebook or cancel your reservations.

If you have not provided us with an email address, our agents will attempt to call you as soon as possible.

When in doubt, please call our contact center or terminals – they will be able to advise you of service interruptions and help you rebook/cancel.

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