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Northumberland Ferries Customer Service


Contact Information

Wood Islands, Prince Edward Island Terminal

23 Service Road
Wood Islands, Prince Edward Island C0A 1B0

Phone: 800-565-0201
Fax: 902-962-4429
infodesk@nfl-bay.com

Caribou, Nova Scotia Terminal

3722 Highway 106
Caribou, Nova Scotia B0K 1H0

Phone: 800-565-0201
Fax: 902-962-4429

How to Book

Advance reservations are strongly recommended. Make your reservation online or call 1.877.635.7245.

A credit card is required for all reservations.

The following fees are payable in addition to indicated fares: fuel surcharge of $5.

Schedules, fares and fees are subject to change or surcharge without notice.

Special offers are subject to availability and conditions – please ask for details.

Discounts are subject to availability and rules or restrictions – please ask for details.

Information to have on hand when booking

In order to book your spot easily and quickly, please have the following information on hand when calling or booking on line:

  • Full name of all travellers
  • Preferred travel dates and times
  • Length and height of your vehicle (including any trailers)

Manage Reservations

Changing/cancelling your reservations is easy. Go online or call: 1-877-635-7245. Have your confirmation number available.

Terminal Parking

Parking at our ferry terminal facilities is limited. Please contact the appropriate terminal if you have questions.

Parking Lot Address

23 Service Road, Wood Islands
Prince Edward Island, Canada C0A 1B0

Phone: 902-962-4198
Fax: 902-566-1550

TTY Logos

TTY

For persons who are deaf or hard of hearing

Phone: 902-626-2561

Map & Directions

Google Maps For Northumberland Ferry

Frequently Asked Questions

How many ferries operated out of Wood Islands / Caribou?

Northumberland Ferries Limited operates with two ferries during the peak season (HOLIDAY ISLAND & CONFEDERATION) and one ferry during the shoulder seasons.

Pets

Pets are not permitted on passenger decks; however, kennels are available upon request.

Smoking

Smoking is restricted to the outside deck. All areas inside are smoke-free.

Credit Cards

VISA, Master Card, American Express and Diners/EnRoute accepted.

Accessibility

Wheelchair access from the vehicle decks to the passenger deck is available through an elevator from the car deck. All passenger amenities are on one level.

Safety Information

Regulations prohibit passengers on vehicle decks during crossing unless accompanied by a crewmember. Recreation vehicles carrying propane must fully close cylinder valves while on board and be tagged. Note: tags will be provided.

Onboard Services

On board the Holiday Island and the Confederation there is a full Cafeteria. As well, on the Confederation, passengers can enjoy an ice cream from Cows.