Frequently Asked Questions
How long is the crossing between Yarmouth, NS and Portland, ME?
Do I need a reservation?
What information do I need to make a reservation?
- Passport or VISA is required for entry to Canada or USA; permanent resident card; enhanced driver’s license; passport card
- Date of birth for everyone in your party
- Credit card, MasterCard or Visa
- License plate number, if you’re bringing a vehicle (overall length and height of oversize vehicles or vehicles carrying items on or behind the vehicle, ie. Bike or kayak rack)
What time should I arrive at the departing terminal?
I booked tickets for The CAT online but did not receive a boarding card. What do I need to board the vessel?
What happens if my crossing is cancelled?
In event of a cancelled crossing, Bay Ferries, operators of The CAT, will send you an email advisory and options on how to rebook or cancel your reservations.
If you have not provided us with an email address, our agents will attempt to call you as soon as possible.
Please be sure to give us contact information that you will have access to while travelling. If you are travelling out of country, please keep cell phone data access in mind.
What travel documents do I need?
What is the customs procedure?
At check in, passengers will be issued a Customs Declaration form to complete before arrival to their destination. Upon arrival to port, all passengers will present themselves to Customs for entry into the country.
Those passengers who have travelled via vehicle, will drive to a Customs checkpoint where they will present documents for entry.
Those passengers who have travelled without a vehicle, will present themselves to Customs with their bags in hand.
I am travelling without a vehicle, where will my friends or family pick me up?
Is parking available at the terminals?
Is The CAT wheelchair accessible?
How do RV’s board and exit The CAT ?
Can I remain in my vehicle during the crossing?
Can I return to my vehicle during the crossing?
Are there passenger cabins onboard?
What seating is available onboard?
Is there an outside deck?
Can I smoke onboard?
With the Cannabis Act coming into force in Canada on October 17, 2018, how does this apply to travel on The CAT?
Can I shop for souvenirs onboard?
Do you have a duty free store onboard?
Is there wifi onboard?
What entertainment do you offer?
Is alcohol served on board the ship?
What dining options are available onboard?
Do you have a children’s area?
Are pets allowed onboard?
Do my pets require travel documents?
How do I apply for a job position on The CAT?
There are three partnerships that work together seamlessly to provide an enjoyable on board passenger experience. If you are a safety focused, team worker, with strong customer service skills and want to work with people from the US and Canada, serving passengers from around the world, please consider working for one of our partners:
Vessel and Cabin crew: Seaward Services Inc., is a proud member of the HMS Global Maritime family of companies and is contracted by Bay Ferries to provide vessel and cabin crew onboard The CAT. Employment opportunities on the Alakai can be found here.
Tourism services: Yarmouth & Acadian Shores offers tourism information at our onboard Visitor Information Center.