Bay Ferries Limited is dedicated to ensuring your voyage is as smooth and enjoyable as possible. If you have any additional questions or require more detail about the information below, please call us at 1-877-762-7245.
Seating is not assigned on any of our vessels, however, cabin crew can assist you in finding appropriate seating once you are on board the vessel.
On Fundy Rose, Bay Ferries Limited allows family members or friends to escort you to the departure area without a Restricted Area Pass. On The CAT, a Restricted Area Pass will be required for that escort to enter the embarkation area. Passes can be obtained at the check-in counter in the terminal building by presenting valid government-issued photo identification which will be held at the check-in counter until the pass is returned. Restricted Area Passes cannot be issued for meeting a guest at the arrival areas as they are controlled by local border services.
You may request a cabin crew member help guide you to a seat, to and from the washroom, or to assist you with your carry-on baggage. Cabin crew will describe your surroundings and explain what to do in the event of an emergency. Cabin crew will also periodically check on you to ensure you have a comfortable voyage.
If you are travelling with a service animal, please review our section on service animals to ensure you have the required documentation.
If you have any special needs, kindly advise us at the time of booking, again at check-in, and notify a cabin crew member upon boarding.
Once onboard the vessel, our cabin crew will provide an individual safety briefing. Supplemental briefing cards are also available in Braille or large-print format on all Bay Ferries Limited vessels.