What to Expect - Sailing with Bay Ferries Limited LEARN MORE

Schedule 4 What to Expect

What to Expect

Keeping You Safe While Sailing the Fundy Rose

Bay Ferries Limited has taken measures to keep you as safe as possible while still enabling you to move about the ship, enjoy a snack or meal, get some fresh air – like you always could. We ask that you be conscientious of the safety of others by wearing a face covering any time you are not seated or are not able to safely distance from others outside your travelling party.

Know Before You Go

Bay Ferries Limited has introduced new safety measures to help reduce the spread of COVID-19 and provide a safe ferry voyage between Saint John, New Brunswick and Digby, Nova Scotia.

The New Normal

We’ve taken a series of measures to help enforce safe social distancing and have implemented a contactless check-in process.

Make a Reservation

All customers — including walk-ons — must make a reservation online at ferries.ca or by phone at 1-877-762-7245 at least 1.5 hours ahead of departure times. With our reduction of passenger capacity, this measure will reduce disappointment, help us plan daily loads for safe distancing, and helps us trace contacts should there be a future need.

Walk-on passengers under the age of 16 must be accompanied by a parent or guardian

Saint John Terminal – No Parking

The Saint John Terminal parking lot is currently under construction. As a result, unfortunately, there will be NO PARKING of any passenger vehicles at the Saint John Terminal Facility until construction is complete. Any vehicles left unattended will be towed at the owner’s expense.

Bring a Face Covering

As per Transport Canada guidelines, passengers must bring and wear a face covering when appropriate social distancing cannot be maintained, including:

  • Within terminal buildings
  • Embarking/disembarking the vessel
  • Moving around the vessel (i.e. washroom use)

Bay Ferries Limited reserves the right to make face coverings mandatory at all times during the voyage.

Each passenger must have a face covering. You do not need to wear a face covering if you:

  • Are under two years of age
  • Cannot independently remove your own face covering, or
  • Have a breathing condition which is hampered by a face covering

For more information from Transport Canada about face covering requirements for travel on passenger vessels and ferries, please click here.

Practice Good Personal Hygiene

During the voyage, please follow proper hand washing procedures and use the supplied hand sanitizer when needed.

Terminal Buildings

Terminal buildings will remain open so that passengers can access the washrooms. Passengers must wear a face covering before entering and while inside the terminal building.

Pet Kennels

There will be no company-provided kennels and pets will be prohibited on passenger decks. At this time, pets must remain in vehicles.

We are unable to accommodate walk-on passengers who are travelling with pets at this time.

Luggage

Additional protective measures and operational assurances have been initiated to ensure the health and safety of everyone involved with the transfer of personal luggage. Please review the passenger guidelines for the luggage handling service here.

Check-in

Don’t Miss the boat

Passengers are advised to check-in at least 1h and 15 minutes before departure to allow time for the additional screening procedures implemented for everyone’s safety.

New Brunswick Questionnaire

Anyone entering New Brunswick (including New Brunswick residents) will be required to complete a self-declaration questionnaire online and provide a copy of the completed form at the first point of entry to the province. Bay Ferries Limited will also provide the questionnaire to passengers at the Digby Terminal.

Travelling to Nova Scotia

For those who live in another Atlantic Canadian province and want to visit Nova Scotia, they will need to show proof of residency to enter the province.

Every adult will need to show either a drivers’ licence, government ID card, health card, or a utility bill or bank statement with a valid Atlantic Canadian address to provincial officials at airports, ferries or the land border when they arrive in the province. No self-declaration form will be required.
If people can prove with these documents that their permanent home is in Atlantic Canada, they will not have to self-isolate for 14 days when coming into Nova Scotia. Learn More

Additional Screening

Passengers will undergo a mandatory screening for health and travel history by our check-in staff. Please allow additional time for these new check-in procedures. Passengers responding yes to any of the following four screening questions, may not be permitted to board.

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Do you reside outside of the Atlantic provinces and are you transiting to a 14-day self-isolation period?

Passengers responding NO or refusing to answer the question below, will not be permitted to board.
Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering in situations where you cannot maintain two metres of physical separation from your fellow passengers or crew? Passengers must agree to wear this mask to enter terminal building and during embarkation and disembarkation and when moving about the vessel.

Experiencing Symptoms
If you are experiencing any COVID-19 related symptoms, we recommend contacting 811 before travelling.

Waiting Area

Once cleared for travel, vehicles will line up in the parking lot. Passengers choosing to remain in their vehicle are not required to wear a face covering. Passengers choosing to leave their vehicle are required to wear a face covering.

Walk-on Passengers

Walk-on passengers arriving by vehicle can be dropped off at the Terminal building and may proceed to the outdoor waiting area.

Only passengers requiring assistance will be allowed to use the passenger van for embarkation or disembarkation. All others must walk.

Walk-on passengers under the age of 16 must be accompanied by a parent or guardian

Remaining in Vehicle

Passengers may choose to remain in their vehicle for the voyage and must request this during check-in. Passengers choosing this option are not permitted to leave their vehicle unless authorized by a crew member.

If passengers choose to go to the passenger decks, they will not be permitted to return to their vehicle during the voyage. Passengers must advise staff upon check-in if they wish to remain in their vehicle. Once a passenger leaves their vehicle, they will not be permitted to return.

Once Onboard

We have placed arrows on the floors of the passenger decks to direct traffic flow to enable safe distancing.

Our Crew Cares

Our staff has diligently increased the frequency of cleaning and sanitization practices during and between voyages, as dictated by public health guidelines.

Sail Safely

We have provided adequate room for physical distancing with clearly identified, designated passenger zones onboard. Please follow the directional arrows onboard, stay with your group or family and limit movement by remaining in these designated seating and standing areas. Passengers are not required to wear a face covering while seated or in their vehicle.

Please follow the instructions of crew regarding seating assignment and movement aboard the vessel. Our crew is always available to render additional assistance if required.

We have provided adequate room for physical distancing with clearly identified, designated passenger zones onboard. Please follow the directional arrows onboard, stay with your group or family and limit movement by remaining in these designated seating and standing areas. Passengers are not required to wear a face covering while seated or in their vehicles.

Please follow the instructions of crew regarding seating assignment and movement aboard the vessel. Our crew is always available to render additional assistance if required.

There are five designated passenger zones:

  1. Movie Lounge (Deck 6)
  2. Midship Sip Café (Deck 6)
  3. Rose Fortune Lounge (Deck 6)
  4. Acadia Eatery (Deck 6)
  5. Crow’s Nest (Deck 7)

The Business Centre and Little Mates Children Play area is closed. Children 13 and under must remain with their guardian at all times.

Face Coverings

Passengers must wear face coverings at all times when not seated or when safe distancing is not possible.

Keep Your Distance

Once onboard, please maintain a distance of 2 meters (6 feet) from staff and passengers not in your immediate party. There is additional directional signage onboard to facilitate safe distancing.

Amenities and Services

Fundy Rose is happy to provide you with a variety of amenities of services while sailing. This includes:

  • Food Service: Midship Sip Café and Crow’s Nest (weather permitting),
  • Movie Lounge,
  • Visitor Information Centre,
  • Outdoor seating on Deck 7 (weather permitting)

At the present moment, the Music on the Bay, Seaside Experiences, Little Mates Quarters, and Bay of Fundy Educational programs have been cancelled.

WI-FI is limited onboard (only able to access text, email and calling). We recommend downloading entertainment prior to your travel to enjoy onboard.

Additional Travel Information

We appreciate your cooperation and look forward to sailing with you soon.