Frequently Asked Questions
How long is the crossing between Yarmouth, NS and Bar Harbor, ME?
Do I need a reservation?
What information do I need to make a reservation?
- Passport and/or VISA is required for entry to Canada or USA; permanent resident card; enhanced driver’s license (MI, MN, NY, VT, WA; ON, BC, MB); or passport card. Please note that NEXUS is not available in Yarmouth or Bar Harbor.
- Dates of birth (for all passengers)
- Credit card, MasterCard or Visa
- Email address and mobile number where you can be reached while traveling
- If you are traveling with a vehicle: license plate number and overall length and height of the vehicle or vehicles with items attached to the roof/back or towing.
What time should I arrive at the departing terminal?
All passengers must arrive at least one hour before the scheduled departure time to ensure a timely departure.
For Yarmouth departures, check-in is same day only, prior to boarding.
I booked tickets for The CAT online but did not receive a boarding card. What do I need to board the vessel?
CAT ferry boarding cards are printed at check-in. All passengers on a reservation must check in together and present their passport for ID verification. If traveling in a vehicle, you must also verify your vehicle license plate number.
What happens if my crossing is canceled?
Bay Ferries, operators of The CAT, will send you an email advisory and options on how to rebook or cancel your reservations.
If you have not provided us with an email address, our agents will attempt to call you as soon as possible.
Please be sure to give us contact information (both email and mobile phone) that you will have access to while traveling. If you are traveling out of country, please keep cell phone data access in mind.
What travel documents do I need?
What is the customs procedure?
At check in, passengers will be issued a Customs Declaration form to complete before arrival. Upon arrival to port, all passengers will present their passport and declaration form to Customs for entry into the country.
Passengers traveling via vehicle or bicycle will drive to a Customs checkpoint where they will present documents for entry.
Passengers traveling without a vehicle will present themselves to Customs with all their bags in hand.
I am traveling without a vehicle, where will my friends or family pick me up?
Is parking available at the terminals?
Is The CAT wheelchair accessible?
How do RVs board and exit The CAT?
Can I remain in my vehicle during the crossing?
Can I return to my vehicle during the crossing?
Are there passenger cabins onboard?
What seating is available onboard?
Is there an outside deck?
Can I smoke onboard?
To support the health and wellness of our passengers and employees, Bay Ferries is pleased to provide a smoke-free environment on board The CAT. No smoking of any kind is permitted including vapor products, e-cigarettes, and cannabis.
How does Canada’s Cannabis Act (effective October 17, 2018) affect travel on The CAT?
The Cannabis Act does not change Canada’s border rules. As a traveler, you are responsible to be informed about the laws of the countries you intend to visit. Taking cannabis, and products containing it, across international borders, including the Canada – United States border, is illegal and can result in serious criminal penalties. Transporting cannabis used for medical purposes is illegal.
Can I shop for souvenirs onboard?
Do you have a duty free store onboard?
Is there wifi onboard?
What entertainment do you offer?
Is alcohol served on board the ship?
What dining options are available onboard?
Do you have a children’s area?
Filming/Photoshoots on The CAT
Are pets allowed onboard?
Do my pets require travel documents?
How do I apply for a job with the Yarmouth/Bar Harbor Ferry Service?
There are three partnerships that work together seamlessly to provide an enjoyable onboard passenger experience. If you are a safety-focused team worker, with strong customer service skills and want to work with people from the US and Canada, serving passengers from around the world, please consider working for one of our partners:
Vessel and Cabin crew: Seaward Services Inc., is a proud member of the HMS Global Maritime family of companies and is contracted by Bay Ferries to provide vessel and cabin crew onboard The CAT. Employment opportunities on the Alakai can be found on the web.
Tourism Services: Yarmouth & Acadian Shores offers tourism information at our onboard Visitor Information Center.
Concession & Gift Shop Retail Services: Sip Café, based on Main Street in downtown Yarmouth, offers freshly made goods and specialty coffees on board the CAT. Sip also operates the Scotia Market.
Plan your adventure by calling one of our Travel Specialists at 1-877-762-7245.