Deaf or Partial Hearing Passengers

Bay Ferries Limited is committed to ensuring your voyage is as smooth and enjoyable as possible. If you have any additional questions or require more detail about the information below, we can be contacted by email using the form located in the Contact Us section. The message will go to our information desk and will be routed accordingly.

Reservations

Reservations can be made online 24 hours a day, 7 days a week during the operating season.
TTY users can contact us through Bell Relay Services at 711.

Call Centre phone number 1-877-762-7245

January 1 - May 148:00AM - 8:00PM (AST)
May 15 - October 318:00AM - 11:00PM (AST)
November 1 - December 318:00AM - 8:00PM (AST)

Assistance Services

Seating

Seating is not assigned on any of our vessels; however, cabin crew can assist you in finding appropriate seating once you are on board the vessel.

Restricted Area Passes (The CAT service only)

On Fundy Rose, Bay Ferries Limited allows family members or friends to escort you to the departure area without a Restricted Area Pass. On The CAT, a Restricted Area Pass will be required for that escort to enter the embarkation area. Passes can be obtained at the check-in counter in the terminal building by presenting valid government-issued photo identification which will be held at the check-in counter until the pass is returned. Restricted Area Passes cannot be issued for meeting a guest at arrival areas as they are controlled by local border services.

You may request a cabin crew member help guide you to a seat, to and from the washroom, or to assist you with your carry-on baggage. Cabin crew will describe your surroundings and explain what to do in the event of an emergency. Cabin crew will also periodically check on you to ensure you have a comfortable voyage.

If you are travelling with a service animal, please review our section on service animals to ensure you have the required documentation.

If you have any special needs, kindly advise us at the time of booking, again at check-in, and notify a cabin crew member upon boarding.

Accessible Content

Printed versions of the onboard pre-departure safety videos are available upon request from one of the cabin crew members. Safety videos are also closed-captioned.

Onboard movies will be closed captioned or a pre-loaded device will be supplied upon request.

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