Customer Support
Frequently Asked Questions
When does the ferry leave?
What if my crossing is cancelled?
In event of a cancelled crossing, Bay Ferries will send you an email advisory and options on how to rebook or cancel your reservations.
If you have not provided us with an email address, our agents will attempt to call you as soon as possible.
When in doubt, please call our contact center or terminals – they will be able to advise you of service interruptions and help you rebook/cancel.
Frequently Asked Questions
When does the ferry leave?
What if my crossing is cancelled?
In event of a cancelled crossing, Bay Ferries will send you an email advisory and options on how to rebook or cancel your reservations.
If you have not provided us with an email address, our agents will attempt to call you as soon as possible.
When in doubt, please call our contact center or terminals – they will be able to advise you of service interruptions and help you rebook/cancel.
Frequently Asked Questions
When does the ferry leave?
What if my crossing is cancelled?
In event of a cancelled crossing, Bay Ferries will send you an email advisory and options on how to rebook or cancel your reservations.
If you have not provided us with an email address, our agents will attempt to call you as soon as possible.
When in doubt, please call our contact center or terminals – they will be able to advise you of service interruptions and help you rebook/cancel.