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Guests with Disabilities

Mission Statement

Bay Ferries Limited recognizes the needs of guests with physical, cognitive, behavioural, and psychological disabilities. As per the Canadian Transportation Agency (CTA), Accessible Transportation for Persons with Disabilities Regulations* (ATPDR), we are committed to providing a stress-free travel experience with a variety of accessible and assisted services.

*Applicable sections:
1–25, 28, 31–35, 37–39, 42, 46, 48–61, 134–138, 140, 142–144, 153, 164, 178, 212–223, and 225–231.



We make every effort to accommodate those with allergies. For your safety, we recommend guests with severe or debilitating allergies notify Bay Ferries Limited 48 hours in advance.

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Assistance Services

Our helpful staff is at your service for all your needs, including travel with a service or emotional support animal, curbside luggage and embarkation assistance, accessible facilities and more.

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We offer a variety of assistance services to aid guests with special needs and accommodate a personal travel attendant—at no extra charge—for guests who are not self-reliant.

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Blind or Partially Sighted Passenger

Our staff are here to help you on your journey with seating and embarkation assistance, along with safety briefings and supplemental literature in Braille or large-print format.

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Cognitive, Behavioural, Developmental or Psychiatric Conditions

Additional challenges can arise when travelling with a cognitive, behavioural, developmental, or psychiatric condition. Follow our tips to help manage your onboard stress and anxiety.

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Deaf or Partial Hearing

We’re committed to ensuring your voyage is as smooth as possible by providing embarkation and seating assistance, as well as accessible printed and closed-captioned onboard content.

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Medical Devices and Medications

Your health is of the utmost importance to us. Passengers with medical devices, implements, and medications are encouraged to read our updated guidelines for baggage and boarding.

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Oxygen Needs

Our vessels do not offer medical oxygen for purchase onboard. As such, we encourage guests requiring the use of oxygen to communicate their needs to the cabin crew upon boarding.

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Service Animals and Emotional Support Animals

We happily allow all registered, on-duty service animals including emotional support dogs, assistance dogs, and psychiatric service dogs on the cabin deck of all vessels free of charge.

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Wheelchairs, Scooters and Mobility Aids

We recommend that guests use their own personal mobility aids while travelling. Should you need assistance, our clerks and staff are here to help with parking, embarkation, and more.

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Northumberland Ferries Limited and Bay Ferries Limited are proud to offer a range of services and accommodations aimed at improving accessibility for persons with disabilities — including right here on our website. We’ve designed our site with web accessibility in mind, in compliance with industry-standard best practices and WCAG 2.0 and ATAG 2.0 guidelines. It’s all part of our commitment to customer satisfaction for everyone.

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Accessibility Plan

Preventing and removing barriers for both its customers and employees is important to Bay Ferries Limited. View the two year accessibility plan that strives to create an environment in which everyone is treated with dignity. Below also includes an update to the Companies’ ongoing progress with respect to our plan which was published June 1, 2023.

View Plan  2024 Progress Report

Accessibility Feedback

Bay Ferries Limited strives to provide a safe and enjoyable voyage for passengers. If you have questions about accessibility for an upcoming voyage or would like to offer feedback on a recent crossing, we welcome your comments.

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 A representative from our company will follow up with you.