What to Expect - Sailing with Bay Ferries Limited LEARN MORE

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Guests with Disabilities

Bay Ferries Limited recognizes the needs of guests with physical, cognitive, behavioural, and psychological disabilities. As per the Canadian Transportation Agency (CTA), Accessible Transportation for Persons with Disabilities Regulations (ATPDR), we are committed to providing a stress-free travel experience with a variety of accessible and assisted services. Please review the information below to learn more about our guidelines, onboard amenities, and helpful tips for travelling with us.

Guests with Disabilities

Allergies

We make every effort to accommodate those with allergies. For your safety, we recommend guests with severe or debilitating allergies notify Bay Ferries Limited 48 hours in advance.

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Assistance Services

Our helpful staff is at your service for all your needs, including travel with a service or emotional support animal, curbside luggage and embarkation assistance, accessible facilities and more.

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Attendants

We offer a variety of assistance services to aid guests with special needs and accommodate a personal travel attendant—at no extra charge—for guests who are not self-reliant.

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Blind or Partially Sighted Passenger

Our staff are here to help you on your journey with seating and embarkation assistance, along with safety briefings and supplemental literature in Braille or large-print format.

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Cognitive, Behavioural, Developmental or Psychiatric Conditions

Additional challenges can arise when travelling with a cognitive, behavioural, developmental, or psychiatric condition. Follow our tips to help manage your onboard stress and anxiety.

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Deaf or Partial Hearing

We’re committed to ensuring your voyage is as smooth as possible by providing embarkation and seating assistance, as well as accessible printed and closed-captioned onboard content.

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Medical Devices and Medications

Your health is of the utmost importance to us. Passengers with medical devices, implements, and medications are encouraged to read our updated guidelines for baggage and boarding.

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Oxygen Needs

Our vessels do not offer medical oxygen for purchase onboard. As such, we encourage guests requiring the use of oxygen to communicate their needs to the cabin crew upon boarding.

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Service Animals and Emotional Support Animals

We happily allow all registered, on-duty service animals including emotional support dogs, assistance dogs, and psychiatric service dogs on the cabin deck of all vessels free of charge.

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Wheelchairs, Scooters and Mobility Aids

We recommend that guests use their own personal mobility aids while travelling. Should you need assistance, our clerks and staff are here to help with parking, embarkation, and more.

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Information/Complaint Resolution

Bay Ferries Limited strives to provide a safe and enjoyable voyage for passengers. If you have questions about an upcoming voyage or would like to offer feedback on a recent crossing, we welcome your comments.

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 A representative from Bay Ferries Limited will follow up with you.