Frequently Asked Questions
What steps are we taking for COVID-19?
How long is the crossing between Caribou, Nova Scotia and Wood Islands, Prince Edward Island?
Do I need a reservation?
Reservations are recommended and are offered for one-way or return travel at the same cost, with a credit card. Reserve your space on the departure of your choice online and pay no reservation fees*! For telephone reservations, please call 1-877-762-7245 to speak to an agent. Please note that one-way travel from Caribou, Nova Scotia is available at no fee but on a first-come, first served basis. If travellers wish to make a one-way reservation from Caribou, Nova Scotia to Wood Islands, Prince Edward Island, a fee of $80 will apply.
What information do I need to make a reservation?
Your credit card information (Mastercard, Visa and Amex is accepted)
I travelled to Prince Edward Island via the Confederation Bridge but plan to depart using the ferry. Where do I pay my ferry toll?
Like the Confederation Bridge, ferry fares are calculated for a round-trip and collected only when departing Prince Edward Island. Visitors who arrive on Prince Edward Island via the Confederation Bridge and depart via the ferry will pay only the ferry fare and vice versa.
What time should I arrive at the departing terminal?
What happens if my crossing is cancelled?
In event of a cancelled crossing, Northumberland Ferries Limited will send you an email advisory including options on how to rebook or cancel your reservation.
If you have not provided us with an email address, our agents will attempt to call you as soon as possible.
Please be sure to give us contact information that you will have access to while travelling. If you are travelling out of country, please keep cell phone data access in mind.
When in doubt, please call our toll free line or our ferry terminals – they will be able to advise you of service interruptions and help you rebook/cancel your reservation.
I am travelling without a vehicle, where will my friends or family pick me up?
Is parking available at the terminals?
What methods of payment are accepted at the ferry terminals and on the ships?
Are there ATM’s onboard?
Are the mv Confederation and mv Holiday wheelchair accessible?
Can I remain in my vehicle during the crossing?
Can I return to my vehicle during the crossing?
Are there passenger cabins onboard?
What seating is available onboard?
Is there an outside deck?
Can I smoke onboard?
Can I shop for souvenirs onboard?
Is there WIFI onboard?
What entertainment do you offer?
Throughout July to September, don’t miss out on our fantastic Seaside Experiences. During your crossing, immerse yourself in a truly Maritime experience with some of the finest live music, entertainment, food, wine, and beer samplings the region has to offer. Sit back and enjoy incredible ocean views, food, and live entertainment.
Is alcohol served on board the ship?
What dining options are available onboard?
Both the mv Holiday and the mv Confederation feature the Salt Water Café which serves breakfast from 6am-10:30am and lunch and dinner from 10:30am until ferry service ends for the day. Enjoy a meal overlooking the Northumberland Strait with a selection of both hot and cold menu items.
Ice Cream, Snacks, and Souvenirs
COWS Ice Cream—rated the best ice cream by Tauck World Discovery—is based in Prince Edward Island…and what better way to taste a sweet treat than onboard the mv Confederation. Enjoy a delicious COWS ice cream cone, and pick up one of the company’s iconic t-shirts at the same time!
Do you have a children’s area?
The mv Confederation will keep your children entertained with our play space which features a small slide, books, a television and DVD’s.
Filming/Photoshoots on Northumberland Ferries
Are pets allowed onboard?
How do I apply for a job with Northumberland Ferries Limited?
Do you offer discounts for frequent travellers?
Calling all frequent Sailors!
If you sail often with Northumberland Ferries Limited, now you can save even more. Take advantage of bulk pricing and SAVE $50 when you purchase a 5-Pass booklet. For more details, click here.
Do you offer gift cards?
Northumberland Ferries Limited offers Ferry Passes that can be purchased at various locations in Prince Edward Island and Nova Scotia! Present a friend or loved one with a round trip on board the mv Confederation or mv Holiday Island. Ferry Passes cost $80 and cover a round trip for a standard passenger vehicle up to 7′ tall and 20′ long. Passes do not guarantee boarding but can be upgraded to a reservation online with no additional fees. Pass must be presented upon check-in. Click here for a full list of Ferry Pass locations – https://www.ferries.ca/ns-pei-ferry/offers/