What to Expect - Sailing with Northumberland Ferries Limited LEARN MORE

Deaf or Partial Hearing Passengers

Northumberland Ferries Limited is committed to ensuring your voyage is as smooth and enjoyable as possible. If you have any questions or require more detail about the information below, we can be contacted by email using the form located in the Contact Us section. The message will go to our information desk and be routed accordingly.

Reservations

Reservation can be made online 24 hours a day, 7 days per week during the operating season.

TTY users can contact us through Bell Relay Services at 711.

Call Centre phone number 1-877-762-7245

January 1 - May 148:00AM - 8:00PM (AST)
May 15 - October 318:00AM - 11:00PM (AST)
November 1 - December 318:00AM - 8:00PM (AST)

Assistance Services

Seating

Seating is not assigned on any of our vessels; however, cabin crew can assist you in finding appropriate seating once you are on board the vessel.

Cabin crew will describe your surroundings and explain what to do in the event of an emergency. They will also periodically check on you during the voyage to ensure you have a comfortable crossing.

If you are travelling with a service animal, please review our section on service animals to ensure you have the required documentation.

If you have any special needs, kindly advise us at the time of booking, again at check-in, and notify a cabin crew member upon boarding.

Accessible Content

Printed versions of the onboard pre-departure safety announcements are available upon request from one of the cabin crew members.