What to Expect - Sailing with Northumberland Ferries Limited LEARN MORE

Delayed Start to the Season 1 What to Expect

What to Expect

Keeping You Safe While Sailing With
Northumberland Ferries Limited

Northumberland Ferries Limited has taken measures to keep you as safe as possible while still enabling you to move about the ship, enjoy a snack and get some fresh air – like you always could. We ask that you be conscientious of the safety of others by wearing a face covering at all times during travel when not in a vehicle or outdoors.

Know Before You Go

Northumberland Ferries Limited has introduced new safety measures to help reduce the spread of COVID-19 and provide a safe ferry voyage between Wood Islands, Prince Edward Island and Caribou, Nova Scotia.

The New Normal

We’ve taken a series of measures to help enforce safe social distancing and have implemented a contactless check-in process.

Make a Reservation

All customers — including walk-on— are encouraged to make a reservation by calling our toll free number (1-877-762-7245) or book via our online reservation system. With our reduction of passenger capacity, this measure will reduce disappointment, help us plan daily loads for safe distancing, and helps us trace contacts should there be a future need.

Walk-on passengers under the age of 15 must be accompanied by a parent or guardian.

Bring a Face Covering

Please be advised that effective October 14, 2020, face masks/coverings will be mandatory on all Northumberland Ferries sailings. Passengers and crew are required to wear face masks/coverings at all times during travel when not in a vehicle or outdoors. These enhanced precautions are consistent with provincial Public Health recommendations.

Exemptions to wearing a mask include:

  • children under the age of 2
  • children 2 to 4 when their caregiver can’t get them to wear a mask
  • anyone with a valid medical reason for not wearing a mask. Certification or valid medical documentation is required.
  • anyone who is reasonably accommodated under the Human Rights Act
  • anyone who is unable to remove the mask without assistance
  • while you’re eating or drinking
  • crew while physically distancing and directing traffic on vehicle decks (must have mask visible and ready)
  • crew while physically distancing and working in non-public areas

For more information from Transport Canada about face covering requirements for travel on passenger vessels and ferries, please click here.

Practice Good Personal Hygiene

During the voyage, please follow proper hand washing procedures and use the supplied hand sanitizer when needed.

Terminal Buildings

Food service is not available in the Terminal buildings, however they remain open for washroom access. Passengers must wear a face mask/covering before entering and while inside the Terminal building.

Pet Kennels

Company provided kennels are unavailable and pets are prohibited on passenger decks. At this time, pets must remain in vehicles.

Walk-on passengers are permitted to travel with a pet in a portable kennel/carrier. Alternatively, walk-on passengers may remain with their pet on the vehicle deck for the duration of the voyage while wearing a face covering.

Luggage

No unattended luggage, bags or freight will be permitted.

Check-in

Don’t Miss the Boat

Passengers are advised to check-in at least 40 minutes before departure to allow time for the additional screening procedures implemented for everyone’s safety. Walk-on passengers should check-in 30 minutes before departure.

PEI Self-Declaration Form

Atlantic Canadian visitors to Prince Edward Island will be required to complete a self-declaration form online and provide a copy of the completed form at the first point of entry to the province. Prince Edward Island residents returning from travel within the Atlantic Provinces Travel Bubble must provide proof of residency but do not need to complete a self-declaration form.

Travelling to Nova Scotia

Atlantic Canadian residents are required to show proof of residency when entering Nova Scotia such as a government-issued identification card, driver’s licence, passport or a utility bill or bank statement that shows their permanent home address. Atlantic Canadians entering Nova Scotia are not required to complete a Nova Scotia Safe Check-in Form (self-declaration). Travellers from outside Atlantic Canada who have already self-isolated in another Atlantic Canadian province for 14 days, may enter Nova Scotia without self-isolating again and do not need to complete a Nova Scotia Safe Check-in Form (self-declaration). Learn more 

Additional Screening

Passengers will undergo a mandatory screening for health and travel history by our check-in staff. Please allow additional time for these new check-in procedures. Passengers responding yes to any of the following four screening questions, will not be permitted to board:

  • Do you have a fever and a cough?
  • Do you have a fever and breathing difficulty?
  • Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  • Are you the subject of a provincial/territorial or local public health order?

Experiencing Symptoms
If you are experiencing any COVID-19 related symptoms, we recommend contacting 811 before travelling.

Waiting Area

Once cleared for travel, passengers choosing to leave their vehicle are required to wear a face covering.

Walk-on Passengers

Walk-on passengers arriving by vehicle can be dropped off at the Terminal building and may then proceed to the outdoor waiting area. Please be advised that the Caribou and Wood Islands Terminal buildings are available for washroom service only (no waiting inside permitted). Both locations have covered shelters for walk-on passengers to wait in. Walk-on passengers must make their reservation by calling our toll free number (1-877-762-7245) or book via our online reservation system.

Walk-on passengers under the age of 15 must be accompanied by a parent or guardian.

Remaining in Vehicle

All passengers travelling with a vehicle will be required to exit their vehicle upon embarkation and will be required to wear a face covering during embarkation/disembarkation, while moving about the vessel and while using the washroom. Face coverings can be removed once seated where social distancing can be maintained.

Allowing passengers to remain in vehicles on passenger vessels was a temporary change in federal regulations due to COVID-19 and is no longer permitted effective October 1, 2020.

Once Onboard

We have placed arrows on the floors of the passenger decks to direct traffic flow to enable safe distancing.

Our Crew Cares

Our staff has diligently increased the frequency of cleaning and sanitization practices during and between voyages, as dictated by public health guidelines.

Sail Safely

We have provided adequate room for physical distancing with clearly identified, designated passenger zones onboard. Please follow the directional arrows onboard, stay with your group or family and limit movement by remaining in these designated seating and standing areas.

Please follow the instructions of crew regarding seating assignment and movement aboard the vessel. Our crew is always available to render additional assistance if required.

Face Coverings

Effective October 14, 2020, face masks/coverings are mandatory on all Northumberland Ferries sailings. Passengers and crew are required to wear face masks/coverings at all times during travel when not in a vehicle or outdoors. These enhanced precautions are consistent with provincial Public Health recommendations.

Keep Your Distance

Once onboard, please maintain a distance of 2 meters (6 feet) from staff and passengers not in your immediate party. There is additional directional signage onboard to facilitate safe distancing.

Amenities and Services

For the health and safety of our passengers and crew, there will be limited food service available onboard.

Gift shops and arcade games will remain closed and all entertainment and discretionary amenities (Music on Deck, Seaside Experiences, and Visitor Information Services) are cancelled.

WIFI is available for guest use on personal devices.

Additional Travel Information

We appreciate your cooperation and look forward to welcoming you onboard.