What to Expect - Sailing with Northumberland Ferries Limited LEARN MORE

Delayed Start to the Season 1 What to Expect

What to Expect

Keeping You Safe While Sailing With
Northumberland Ferries Limited

Northumberland Ferries Limited has taken measures to keep you while still enabling you to move about the vessels, enjoy a snack and get some fresh air – like you always could. We ask that you be conscientious of the safety of others by wearing a face mask/covering at all times during travel when not in a vehicle or outdoors.

Know Before You Go

Northumberland Ferries Limited has introduced new safety measures to help reduce the spread of COVID-19 and provide a safe ferry voyage between Wood Islands, Prince Edward Island and Caribou, Nova Scotia.

The New Normal

We’ve taken a series of measures to help enforce safe social distancing and have implemented a contactless check-in process.

Travelling to PEI

Upon the resumption of the Atlantic Bubble, residents of the Atlantic provinces will be able to travel within the region without the requirement to self-isolate for 14 days.

Passengers travelling from other Canadian provinces and territories must adhere to entry requirements in place in each of the four Atlantic provinces which include PEI, NS, NB and NFLD. Visitors from other Canadian provinces and territories to the Maritime provinces who complete their 14-day isolation in one of the Maritime provinces may travel to another Maritime province without being required to complete another isolation period in that province.

For more information visit the Government of Prince Edward Island Travel page.

Travelling to Nova Scotia

Residents of Prince Edward Island and Newfoundland and Labrador are not required to self-isolate upon arrival in Nova Scotia, and are not required to complete the Nova Scotia Safe Check-in form. Residents and travellers must continue to follow all public health measures in Nova Scotia.

Travellers coming from New Brunswick will have to self-isolate upon arrival in Nova Scotia and complete the Nova Scotia Safe Check-in form.

All other travellers into Nova Scotia must self-isolate for 14 days when they arrive in Nova Scotia, or for the duration of their stay if it’s less than 14 days.

For more information visit the Government of Nova Scotia Travel page.

Make a Reservation

All customers — including walk-on— are encouraged to make a reservation by calling our toll free number (1-877-762-7245) or book via our online reservation system. With our reduction of passenger capacity, this measure will reduce disappointment, help us plan daily loads for safe distancing, and helps us trace contacts should there be a future need.

Walk-on passengers under the age of 15 must be accompanied by a parent or guardian.

Bring a Face Mask/Covering

Please be advised that face masks/coverings are mandatory at all times during travel when not in a vehicle, outdoors or when eating and drinking while seated on board. These enhanced precautions are consistent with provincial Public Health recommendations.

Exemptions to wearing a mask include:

  • children under the age of 2
  • children 2 to 4 when their caregiver can’t get them to wear a mask
  • anyone with a valid medical reason for not wearing a mask. Certification or valid medical documentation is required.
  • anyone who is reasonably accommodated under the Human Rights Act
  • anyone who is unable to remove the mask without assistance
  • while you’re eating or drinking
  • crew while physically distancing and directing traffic on vehicle decks (must have mask visible and ready)
  • crew while physically distancing and working in non-public areas

For more information from Transport Canada about face covering requirements for travel on passenger vessels and ferries, please click here.

Practice Good Personal Hygiene

During the voyage, please follow proper hand washing procedures and use the supplied hand sanitizer when needed.

Terminal Buildings

Food service is not available in the Terminal buildings, however they remain open for washroom access. Passengers must wear a face mask/covering before entering and while inside the Terminal building.

Travelling with Pets

Pets may remain in vehicles for the duration of the voyage. Owners may also kennel or leash their pets and remain on the exterior passenger decks. Pets are not permitted in interior passenger areas with the exception of service dogs.

Luggage

No unattended luggage, bags or freight will be permitted.

Check-in

Don’t Miss the Boat

Passengers are advised to check-in at least 40 minutes before departure to allow time for the additional screening procedures implemented for everyone’s safety. Walk-on passengers should check-in 30 minutes before departure.

Additional Screening

Passengers will undergo a mandatory screening for health and travel history by our check-in staff. Please allow additional time for these new check-in procedures. Passengers responding yes to any of the following four screening questions, will not be permitted to board:

  • Do you have a fever and a cough?
  • Do you have a fever and breathing difficulty?
  • Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  • Are you the subject of a provincial/territorial or local public health order?

Experiencing Symptoms
If you are experiencing any COVID-19 related symptoms, we recommend contacting 811 before travelling.

Waiting Area

Once cleared for travel, passengers choosing to leave their vehicle are required to wear a face mask/covering.

Walk-on Passengers

Walk-on passengers arriving by vehicle can be dropped off at the Terminal building and may then proceed to the outdoor waiting area. Please be advised that the Caribou and Wood Islands Terminal buildings are available for washroom service only (no waiting inside permitted). Both locations have covered shelters for walk-on passengers to wait in. Walk-on passengers must make their reservation by calling our toll free number (1-877-762-7245) or book via our online reservation system.

Walk-on passengers under the age of 15 must be accompanied by a parent or guardian.

Once On Board

We have placed arrows on the floors of the passenger decks to direct traffic flow to enable safe distancing.

Our Crew Cares

Our staff has diligently increased the frequency of cleaning and sanitization practices during and between voyages, as dictated by public health guidelines.

Sail Safely

We have provided adequate room for physical distancing with clearly identified, designated passenger zones on board. Please follow the directional arrows on board, stay with your group or family and limit movement by remaining in these designated seating and standing areas.

Please follow the instructions of crew regarding seating assignment and movement aboard the vessel. Our crew is always available to render additional assistance if required.

Keep Your Distance

Once on board, please maintain a distance of 2 meters (6 feet) from staff and passengers not in your immediate party. There is additional directional signage onboard to facilitate safe distancing.

Amenities and Services

For the health and safety of our passengers and crew, limited food service is available on board.

Gift shops and arcade games are closed. All entertainment and discretionary amenities (Music on Deck, Seaside Experiences, and Visitor Information Services) are cancelled.

WiFi is available for guest use on personal devices.

Additional Travel Information

We appreciate your cooperation and look forward to welcoming you on board.