Change/Cancellation Policy and Procedure
More Than 90 Minutes Prior to Departure
- Free Change and Cancellation.
- Visit Manage Reservation to change or cancel your booking using your email and confirmation number.
For step-by-step instructions, click here. - You can also call us toll-free at 1-877-762-7245 for assistance.
Within 90 Minutes of Departure
- Free Change and Cancellation.
- Customers must call the departure ferry terminal for adjustments.
No Show
- $25 No Show Fee
- Customers must call the departure ferry terminal for reimbursement.
Fare Type
Change
Cancellation
No Show
Regular /
Non-Discounted
More Than 90 Minutes Prior to Departure
Free Changes.
Visit Manage Reservation or call 1.877.762.7245 .
Within 90 Minutes of Departure:
Free Changes.
Customers must call the departure ferry terminal for adjustments.
More Than 90 Minutes Prior to Departure
Free Cancellations.*
Visit Manage Reservation or call 1.877.762.7245 .
Within 90 Minutes of Departure:
Free Cancellations.*
Customers must call the departure ferry terminal for adjustments.
$25 No Show Fee (USD)
Black Friday Sale
Promotional fares may be lost if travel dates are changed. Fares will be recalculated to the applicable rate on new dates.
Non-refundable
$25 No Show Fee (USD)
Early Booking Sale
The CAT Spring Sale
Happy Father's Day
The CAT Summer Sale
Promotional fares may be lost if travel dates are changed. Fares will be recalculated to the applicable rate on new dates.
Refundable
$25 No Show Fee (USD)
More Than 90 Minutes Prior to Departure
- Free Change and Cancellation.
- Visit Manage Reservation to change or cancel your booking using your email and confirmation number.
For step-by-step instructions, click here. - You can also call us toll-free at 1-877-762-7245 for assistance.
Within 90 Minutes of Departure
- Free Change and Cancellation.
- Customers must call the toll free line for adjustments at 1-877-762-7245.
No Show
- $25 No Show Fee
- Customers must call the departure ferry terminal for reimbursement.
Manage Your Reservation
Change or cancel an existing booking using our online tool with your email and confirmation number.